Some Questions You Might Like Answered!
We estimate a delivery time of 5 to 8 working days (UK only, other locations could take longer) from the day you place your order. Shipping is FREE WORLDWIDE. Please find more information below. Thank you!
1.Shipping options & times
We offer free shipping to all our customers. Please order well in advance of the occasion you are celebrating (if you are ordering as a gift).
- Standard Airmail: this is free worldwide. The service used is the Standard Post service. Standard Airmail times- UK- 5 / 8 working days. Europe- 5 / 8 working days. USA- 6 / 9 working days. The rest of world- 7 / 9 working days.
Each print is backed with cardboard and wrapped in tissue for protection. Each order is then wrapped in a heavy card for added protection during delivery.
Christmas postal times(Last day for ordering)- UK & Europe- 17th Dec, USA -14th Dec.
2. Shipping & Payment
During checkout you will get to an Order Summary page, here you can choose to pay securely online through Stripe with credit card or you can opt to go to the Paypal site where you can either pay through Paypal (with a Paypal account) or credit card. At the Order Summary page you will also be asked to enter in the shipping address. There is also a Note To Seller, please add any requirements about your order here.
3. Print Sizes:
Our main print range have the size 12"x16" (30x40cm). Growth charts have the size 52" x 12 1/2 " ( 132 x 31 cm ) Folded for easy delivery. Our Maps and some personalised Christening prints are are 50 x 70 cm ( 19.5 "x 27.5" ) , print only version is rolled in a postal tube, framed version is packed in bubble wrap and card for transportation.
4. Purchasing and Website Security:
Use the Add To Cart button below personalisation boxes on product page. Shopping cart is shown on top right of our shop and will show if you have items in the cart.
You can check out from the shopping cart or from the top of the site at any time.
All personal details provided will be for the use of the purchase and will never be used outside 'Kids Nursery Art' or disclosed to any third party. Our shopping cart credit card payments are handled by Paypal & Stripe, two leading secure online credit card transaction services. Your credit card details are not disclosed at any time during or after the payment process to anybody other than Strip or Paypal (they are not disclosed to us). We accept the following debit and credit cards: Visa, Mastercard, American Express, Discover through Paypal. If you use Paypal for payments you do not require a Paypal account to pay for your prints.
Damaged prints-Carla prides herself in the quality of her prints if you receive a damaged print please contact us immediately for a refund or replacement print. Please wait for our confirmation of receipt of your email before you send your purchase back. We will ask you if you would like us to replace the print (provided it is still available) or refund your card. Wrap the item securely and include the invoice and a short note explaining the reason for return. Return to the address provided below (Contacts). We will also pay the return shipping costs.
Undamaged Prints-You may return new, opened or unopened items sold and fulfilled by 'Kis Nursery Art' within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).You should expect to receive your refund within four weeks. We will notify you via e-mail of your refund once we have received and processed the returned item.
Carla prides herself in the quality of her prints if you have any issue with quality please contact Carla here. She will do her utmost to see your complaints are dealt with to your satisfaction.